![]() ![]() USB 3.0 Promoter Group ( Hewlett-Packard, Intel, Microsoft, NEC, ST-Ericsson, and Texas Instruments) Open the Icon Tray, right-click the USB symbol (Safely Remove Hardware and Eject Media)."SuperSpeed" redirects here.Connect your device to the second computer and wait for it to be recognized.You need a second computer to perform this step. If the fault is with a device such as an external hard drive, try connecting and properly ejecting it on a second computer. Properly Eject Your Device on a Separate Computer If your USB port is faulty, you may be able to fix it. For instance, some USB devices may require a powered port – so make sure this isn’t the case. You should also try to connect it via a different port to check if it’s the port at fault. Sometimes a cable can become damaged and prevent Windows from recognizing or interacting with devices. If the device doesn’t work, you may have a hardware fault on your hands.Īlso, check whether a different cable fixes the issue (if applicable to your device). This means that it’s most likely a software problem. If the device works, you know that it’s a problem with the original computer, and you can rule out any hardware fault. Try to connect your device to a second computer if you can. Several users report that turning off your computer fixed this problem rather than restarting. Wait a few moments, then turn your computer back on.
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